Track91 Support

About Track91

Track91 is an AIS-140 compliant GPS vehicle tracking platform that helps individuals, businesses, logistics companies, and fleet operators monitor their vehicles in real time. Users can register GPS devices, track vehicle locations, view trip history, and generate PDF reports.

Frequently Asked Questions

1. I cannot see my vehicle.

Please ensure:

Your AIS-140 GPS device is powered on.
The device has network connectivity.
The correct IMEI has been registered.
Your account has access to the registered device.

2. My vehicle location isn't updating.

Location updates depend on the installed GPS device transmitting data. If your vehicle hasn't updated recently:

Check the device power supply.
Verify SIM connectivity.
Move the vehicle to an open area for better GPS signal.
Wait a few minutes for the latest update.

3. How do I register my GPS device?

Open the Track91 app, navigate to device registration, enter the IMEI number of your AIS-140 GPS device, and save it.

4. How do I download reports?

Go to the Reports section inside the application and generate the desired trip or vehicle report. Reports can be exported as PDF.

5. Can I track multiple vehicles?

Yes. Track91 allows you to manage multiple GPS devices from a single account.

6. I forgot my login credentials.

Use the login verification process in the app. If you continue to face issues, contact our support team.

7. Why is my speed showing incorrectly?

Vehicle speed is received directly from the installed GPS device. Temporary network delays or GPS inaccuracies may occasionally affect readings.

8. Can I use Track91 without an AIS-140 device?

No. Track91 is designed to work with compatible GPS tracking devices.

Account Deletion

You can request permanent deletion of your Track91 account and associated data at any time.

How to request deletion

Send an email from your registered email address.
Use the subject: Account Deletion Request.
Mention your registered mobile number.
Our team will verify your identity.
Your account and associated information will be permanently deleted.

Important: Account deletion is permanent and cannot be undone. Historical trip data, registered devices, and account information will be removed according to our data retention policies.

Support Hours

Monday - Friday	9:00 AM - 6:00 PM (IST)
Saturday	10:00 AM - 2:00 PM (IST)
Sunday	Closed

Contact Support

Email	track91.app@gmail.com
Response Time	Usually within 1–2 business days.

When contacting support, please include:

Your registered mobile number or email.
Your GPS device IMEI (if applicable).
A description of the issue.
Screenshots, if available.

Privacy & Data

Track91 values your privacy. We collect only the information required to provide GPS tracking services, including account details, registered device information, and vehicle location data. We do not sell your personal data.

For complete details, please refer to our Privacy Policy available on the main website.